Customer Service Policy

Order Processing
At Hurdle's Jewelry, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express. 

Most orders are processed and leave our store in as little as two business days.
We use the US Postal Service, UPS, and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.
Security/Insurance Protection

All packages are fully insured at no additional charge to you and may at the discretion of UPS/USPS/FedEx require a signature upon delivery.

For product inquiries or help using website, please call 303-443-1084 

Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, items may be returned for a full refund within 7 days of date of purchase or may be returned within 14 days of date of purchase for exchange or store credit. All items must be unworn, unaltered and in the same condition as when it was purchased and must have all original packing. No refund or returns on special orders or custom jewelry. 
All Affirm Purchases that are returned will be charged a processing fee. 

Returns are easy if you need to ship them.

  • Please call 303-443-1084 to notify us of what is being returned.
  • Please make note of why the item is being returned.
  • The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
  • Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
  • All manufacturers' warranties are in effect.

Send the package to:


1402 Pearl Street

Boulder, CO 80302